A chatbot that takes care of your customers.
Codea Messages lives on your site with a single script: it answers the routine stuff automatically with flows and, when needed, hands off to a live agent without dropping the thread. One tool, all your brands.
- CHATBOT · flows
- LIVE CHAT
- HANDOFF · bot → human
- WIDGET · 1 script
- MULTI-BRAND
- NOTIFICATIONS
- SLA · CSAT
- SSO
It answers on its own. And hands off to a human when it matters.
The bot handles the repetitive stuff 24/7; your team steps in exactly when it's needed, without losing the conversation thread.
Automatic replies
You build flows that answer the frequent questions —shipping, hours, order status— without an agent lifting a finger.
Hands off to live chat
When the bot isn't enough, the conversation jumps to a real-time agent with all the previous context intact.
A single script
Paste one line on your site and the chat shows up. Each brand with its own key and allowed domains.
An inbox for your team
Everything the bot escalates lands in a tidy inbox: assignment, statuses, internal notes and saved replies.
One chatbot per brand, a single tool.
Separate workspaces, products and agents. Each brand has its own bot, widget, domains and team — all in the same console.
Workspace
The client platform (Dopper, Tastic, a merchant…).
Product
A support destination with its wpk_* widget and its domain allowlist.
Agents
Assigned leads and agents. They sign in with a password or via partner SSO.
Tickets
Every conversation, with its history, attachments and metrics.
<!-- Paste this on your brand's site --> <script src="https://messages.codea.com.mx/widget.js" data-key="wpk_your_product" defer></script> // Your customers can message you now. // You reply from the agent console.
The bot does the repetitive work.
Design conversations without code, reuse replies, and let notifications keep everyone in the loop. Your team only steps in when it adds value.
No-code flows
Build the chatbot in blocks: questions, options and answers. No programming — tweak it whenever you want.
Saved replies
Your team answers in seconds with templates ready for the usual questions.
Notifications
Email and push so no customer message goes unanswered, wherever the agent is.
SLA, CSAT and metrics
Response times, a satisfaction survey at close, and dashboards for volume and performance.
What people usually ask us.
Q/01 Can I put it on my brand's site?
Yes. You add a <script> with your product's key and register your domain in the allowlist. The widget appears and your customers start writing.
Q/02 Does the chatbot answer on its own?
Yes. You set up flows that answer the frequent questions automatically. When a question goes off-script, the conversation moves to a live agent with full context.
Q/03 Does it work for several brands at once?
That's exactly what it's built for. Each brand is independent: its own widget, domains and team, all from the same tool.
Q/04 I'm an agent — how do I get in?
With your agent account, from Log in. If your platform uses SSO, you go straight in from there.
Put a chatbot on your site.
Message us and we'll enable your brand on Codea Messages. Already on the team? Head to your console.